Support & Expertise

You built your system on our software. We wrote it. Nobody knows it better.

Support covers everything Optimatika builds, as one relationship rather than three:

ojAlgo — the library itself. Formulation, which solver to reach for, why a model behaves the way it does, which parts of the library to use and which to leave alone.

The Optimisation Service — deploying it, configuring it, sizing it, and working out whether a model belongs on it at all.

The solver integrations — ojAlgo-extensions, builds against current solver versions, and which third-party solver actually suits your problem.

What you get

A direct line, by email, to the people who develop and maintain all of it. When you hit a problem, the answer comes from whoever wrote the code — not from a support agent reading the same documentation you already read.

• Priority answers to your questions, in private
• Help getting the most out of what the software already does — the right formulation, the right solver, the right piece of the library
• Review of your ojAlgo integration, or of how you have deployed the Service
• Priority bug triage
• Guidance on upgrades, and on modelling decisions before you commit to them

Answers are what this is for. Questions about formulation, about which solver to reach for, about why a model behaves the way it does, about whether an approach is sound before you build on it — all of that is what the support relationship exists to cover.

Embedding ojAlgo in a product

You already have the right to. ojAlgo is MIT licensed, which permits use, modification and distribution inside a commercial, closed-source product — no fee, no separate agreement, no royalties. You only have to keep the copyright notice. We will not sell you a licence you already have.

What is worth paying for is the other thing. Getting a large model to solve quickly — or at all — is rarely about picking the right library. It is about formulation, scaling, presolve, tolerances, and knowing which parts of the software to use and which to leave alone. That knowledge exists in one place.

How it is sold

Support is not sold on its own. It is included at every paid step of the Optimatika Subscription, which also licenses the Optimisation Service and carries access to the solver integrations and the right to request new builds of them.

The smallest step, Base, is EUR 175 per month. How many cases each step includes, and everything else that comes with it, is published on the subscription page.

There is no separate support product to compare, and no decision to make about whether support is worth buying alongside the licence. If you are paying anything at all, you can ask.

Work beyond answering questions — model review, profiling, implementation — is quoted separately. See Consulting & Custom Work.

See what a subscription includes

Or get in touch if you would rather describe the problem first.